Creating a seamless experience for a pay-with-rewards app

Project overview

Blankfactor worked with one of the top three global payment processors to revitalize and rebuild a loyalty mobile application.

We engaged during crisis mode, as the client had minimum IT involvement with the original build and needed help with unstable code and poor user experience. Within weeks, our team delivered impact and accelerated value. 

Project goals

  • Stabilize the app’s performance
  • Create documentation to prevent future issues
  • Migrate the app to a cross-development platform
  • Fulfill product’s roadmap activities

Team structure 

Solutions Architect
Project Manager
Senior Java Engineers

Tech stack

The result

We rebuilt the app to be fully up-to-date with the latest development standards, even without any developer transition or documentation. Since the engagement, the app has grown from a relatively neglected product to a critical revenue generator for Mastercard.

Reduction in crashes
Improvement in ratings
Monthly user increase
Annual redemption increase

“It’s been a pleasure working with Mike and their team. It’s especially refreshing that they not only understand technology and user experience, but they can also scale quickly to meet our needs.”

Lorrie Littlefield

VP, Loyalty Technology

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